Terms of use

Draft — have this reviewed by a legal adviser before launch.

Doc as my POC is operated by Doc As My POC (Pty) Ltd, a private company registered in South Africa (registration number 2026/856070/07). "We" and "us" in these terms mean that company. Contact us at support@docasmypoc.co.za or through the contact page.

1. Who may use the service

Doc as my POC is for qualified, registered health professionals only. By registering you confirm that you are registered with the HPCSA or an equivalent body, and that the details you give are accurate.

One user per account

Each subscription is personal to one named health professional and may not be shared, lent or resold. An account can be signed in on one device at a time; signing in on another device signs out the first. We record which devices sign in to each account (device type, browser and time) to enforce this, and may suspend or end access where an account is shared (see section 6).

2. Clinical decision support only

The service produces suggestions generated by an artificial-intelligence model from the information you enter, together with summaries of national treatment guidelines. It does not diagnose, prescribe or replace your clinical judgement. You remain fully responsible for every clinical decision, for checking doses against the current official guidelines and package inserts, and for the care of your patients.

The guideline summaries are condensed from the National Department of Health Standard Treatment Guidelines and Essential Medicines List and the National Integrated Maternal and Perinatal Care Guidelines. They may be incomplete or out of date. The official documents take precedence.

3. Subscription and price

The medicine search (Essential Medicines List) is free to every registered user. The subscription gives access to the case tools, AI interpretation, the guideline library and the bedside tools. Access lasts 12 months and is paid once: R499 for 12 months through PayFast on the website, or the price shown in the store when you subscribe in the iPhone or Android app. It does not renew automatically, and we never charge your card again without you choosing to renew. One subscription gives access on the website and in the apps.

4. Delivery of the service

Doc as my POC is a digital service: nothing is posted or shipped. Your subscription is switched on automatically as soon as the payment is confirmed, usually within a few minutes, and you can use it straight away on the website and in the apps by signing in. PayFast emails you a payment receipt, and your Account page shows the date your access ends. If access has not started within 24 hours of payment, contact us and we will switch it on or refund you in full.

5. Cancellation

You can stop using the service at any time. Because a subscription does not renew automatically, there is nothing to cancel to avoid future charges. You can also delete your account at any time from the Account page, which removes your profile straight away. If you cancel within 7 days of paying, you can ask for a full refund (section 6). After that, cancelling ends your access, and the rest of the 12 months is not refunded except as set out in section 6.

6. Refunds

• Within 7 days of payment: a full refund, for any reason. Email support@docasmypoc.co.za from the address on your account, or use the contact page, and your access ends when the refund is made.
• If we cannot provide the service: if access does not start, or a fault on our side stops you using the service for more than 7 days in a row and we cannot fix it, we refund the unused part of your subscription.
• Otherwise fees are not refundable, except where the law requires a refund. No refund is due where access is ended because an account was shared or misused.

Refunds for payments made on the website are paid back to the card or account you paid with, through PayFast, within 10 business days of approval. Refunds for subscriptions bought in the iPhone or Android app are handled by Apple or Google under their own policies. Charges from Anthropic for your own AI usage are between you and Anthropic and are not refunded by us.

7. Your Anthropic account

The AI analysis runs on your own Anthropic account using your own API key. Anthropic bills you directly for that usage under Anthropic's terms. We are not responsible for Anthropic's charges, availability or decisions about your account.

8. Patient information

Do not enter patient names, ID numbers, folder numbers or other information that identifies a patient. You are responsible for complying with the Protection of Personal Information Act (POPIA) and your professional confidentiality obligations when using the service.

9. Acceptable use

Do not share your account, attempt to bypass access controls, or use the service for anything other than supporting the care of patients and professional education.

10. Liability

To the extent permitted by law, the service is provided "as is" and we are not liable for any loss or harm arising from its use or from reliance on its output.

11. Contact and complaints

Doc As My POC (Pty) Ltd, registration number 2026/856070/07. Email support@docasmypoc.co.za or use the contact page. We answer within 2 business days.